Published September 18, 2024
TEXTING (WHAT’S APP) IN MEXICO

When corresponding through text messages in Mexico, it's
essential to be aware of cultural norms and practices that value politeness,
warmth, and respect. Mexican culture places a high emphasis on courtesy and
maintaining positive interpersonal relationships, so these aspects should be
reflected in your text communication. Here are several tips on how to craft
polite and culturally appropriate text messages.
Always begin your message with a polite greeting, such as
"Hola" (Hi), "Buenos días" (Good morning), "Buenas
tardes" (Good afternoon), or "Buenas noches" (Good evening),
depending on the time of day. Adding the recipient’s name, such as “Hola,
Juan,” makes the message feel more personal and respectful. Often precedes the
body of your message on a separate line.
In professional or unfamiliar settings, it is courteous to
use formal language. Address the recipient with "usted" instead of
the more informal "tú." This formality conveys respect, especially
when communicating with someone older, a superior, or a new acquaintance. For
example, instead of saying, "¿Cómo estás?" (How are you?), you might
say, "¿Cómo está usted?" This subtle change shows an awareness of and
respect for Mexican social customs.
Mexicans often use polite expressions such as "por
favor" (please), "gracias" (thank you), and "disculpa"
(excuse me/sorry). Including these phrases in your message demonstrates
politeness and appreciation. If you are requesting something, always say
"por favor." When the recipient does something for you, even if it’s
as simple as reading your message, saying "gracias" is appropriate.
Text messages should be clear and to the point, but also
convey warmth and friendliness. Avoid long-winded messages unless the context
specifically requires it. Use complete sentences and proper punctuation to
ensure clarity and to avoid any misunderstandings. Refrain from using excessive
abbreviations or slang, especially in a professional or formal context, unless
you know the recipient well.
While emojis are popular in text communication and can help
convey tone, they should be used sparingly in professional or formal contexts.
A smiley face or a thumbs-up might be appropriate in casual settings but avoid
overuse to maintain a respectful tone. When in doubt, it is better to err on
the side of caution.
Timely responses are considered respectful, showing that you
value the recipient's time. If you cannot reply immediately, sending a brief
acknowledgment, like “Recibido, te respondo pronto” (Received, I’ll get back to
you soon), is a polite way to show that you are attentive and considerate.
7. **Close with a Polite Farewell:**
End your message with a courteous closure. Phrases like
“Saludos cordiales” (kind regards), “Que tengas un buen día” (have a nice day),
or “Gracias por tu tiempo” (thank you for your time) are standard ways to end a
message politely. These closures reinforce respect and leave a positive
impression.
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